Privacy Policy

1. Introduction

Welcome to Ridgeback Recovery, where we are committed to helping individuals overcome sexual addiction through professional and compassionate care. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website and services. We are dedicated to safeguarding your privacy and ensuring the security of your data, in compliance with applicable laws and regulations, including those related to Google Ads, the Health Insurance Portability and Accountability Act (HIPAA), the California Consumer Privacy Act (CCPA), and other relevant privacy laws in the United States.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name
Contact information (email address, phone number, mailing address)
Demographic information (age, gender)
Health-related information (details about your sexual addiction and related issues)
Payment information (for billing purposes)

2.2 Non-Personal Information

We also collect non-personal information, which may include:

Browser type and version
IP address
Device information
Pages visited on our site
Time spent on our site

3. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services
To personalize and improve your experience on our website
To process payments and manage billing
To communicate with you about our services, updates, and promotions
To comply with legal obligations and protect our rights
To analyze and improve our services and marketing efforts

4. Google Ads and Advertising

We use Google Ads to promote our services and reach individuals who may benefit from our programs. When you interact with our Google Ads, we may collect information through Google's advertising services, such as:

Click-through data
Conversion tracking
Remarketing tags

This information helps us measure the effectiveness of our advertising campaigns and improve our marketing strategies. We ensure that our use of Google Ads complies with Google's policies and applicable privacy laws.

5. Data Sharing and Disclosure

We may share your information with the following third parties:

Service providers (e.g., payment processors, hosting providers)
Legal authorities (when required by law or to protect our rights)
Business partners (with your consent)

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data
Secure server storage
Regular security audits and updates
Access controls and authentication

7. Your Rights

You have the following rights regarding your personal information:

Right to access: You can request a copy of the personal information we hold about you.
Right to rectification: You can request corrections to inaccurate or incomplete information.
Right to erasure: You can request the deletion of your personal information, subject to legal obligations.
Right to restrict processing: You can request that we limit the processing of your personal information.
Right to data portability: You can request a copy of your personal information in a commonly used format.
Right to opt-out of sale (CCPA): You can opt-out of the sale of your personal information, though we do not sell personal information.

To exercise these rights, please contact us using the information provided in Section 12.

8. HIPAA Compliance

As a provider of health-related services, Ridgeback Recovery is committed to complying with HIPAA regulations. We ensure the confidentiality, integrity, and security of your protected health information (PHI). We will only use and disclose your PHI as permitted by HIPAA and with your consent, except in cases where disclosure is required by law.

9. California Consumer Privacy Act (CCPA)

If you are a resident of California, you have additional rights under the CCPA:

Right to know: You can request information about the categories and specific pieces of personal information we have collected about you.
Right to delete: You can request the deletion of your personal information, subject to certain exceptions.
Right to opt-out: You can opt-out of the sale of your personal information, though we do not sell personal information.
Right to non-discrimination: You will not be discriminated against for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided in Section 12.

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information from our records.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and to collect information about how you use our services. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and provide a more personalized experience.

11.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the operation of our website and cannot be disabled in our systems. They are usually set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
Analytics Cookies: These cookies allow us to collect information about how visitors use our website. They help us understand which pages are the most and least popular and see how visitors move around the site. We use this information to improve our website and services.
Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of our advertising campaigns.

11.2 Managing Cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Browser Settings: Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via your browser's help section.
Third-Party Tools: You can use third-party tools to manage your cookie preferences across multiple websites. For example, you can use the Global Privacy Control (GPC) signal to opt out of the sale of your personal information.

11.3 Do Not Track

Our website does not respond to Do Not Track (DNT) signals. However, you can opt out of certain types of tracking by adjusting your browser settings or using third-party tools as described above.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, if appropriate, by email. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ridgeback Recovery

Suite A7

1717 East Vista Chino
Palm Springs, CA 92262

contact@ridgebackrecovery.com

(760) 424-2346

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.